Billing Policy

1. Invoices and due dates

Invoices are issued before the renewal date and must be paid on or before the due date to keep services active without interruption.

2. Automatic renewal

Monthly and annual services may renew automatically unless you request cancellation before the renewal date through support.

3. Upgrades and downgrades

Plan changes may be prorated where technically possible. Some dedicated or licensed services may require a fresh deployment cycle.

4. Refunds

• Refund eligibility depends on the service type and setup cost.
• Domain names, licenses, software, and custom setup fees are generally non-refundable.
• Approved refunds are returned using the original payment method where possible.

5. Late payment and suspension

Overdue invoices may lead to temporary suspension, late reactivation, or permanent data removal after the retention period for unpaid accounts.

6. Chargebacks and fraud

Chargebacks, payment reversals, or suspicious billing activity may result in immediate suspension while the issue is investigated.